1. Introduction
SILVERPOODLES respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we may collect, use, store and protect personal information when you visit our website, purchase software products, contact us or otherwise interact with our services.
2. Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Name and contact details, including email address, telephone number and delivery address where applicable.
- Account or registration information where an account is created.
- Order and transaction information, including products purchased and relevant order details.
- Information you provide when contacting customer support or making an enquiry.
- Technical information such as IP address, browser type, device information and website usage information.
- Information collected through cookies and similar technologies.
3. How We Collect Information
We may collect information directly from you when you create an account, place an order, submit a form, contact us, subscribe to communications or otherwise provide information through our website. We may also collect certain technical and usage information automatically when you interact with our website, including through cookies and similar technologies.
4. How We Use Personal Information
We may use personal information to process and manage orders and enquiries, provide customer support, communicate with you about purchases and services, provide access to products or digital services where applicable, improve our website and customer experience, maintain security, prevent fraud or misuse, keep appropriate business records, comply with legal obligations, and send permitted marketing communications.
5. Legal Basis and Fair Processing
Where applicable, we process personal information on a lawful basis recognised by Nigerian data protection law. Depending on the circumstances, this may include processing necessary to perform a contract, comply with a legal obligation, pursue legitimate business purposes where permitted, or based on consent. Where processing relies on consent, you may withdraw consent where permitted, although this will not affect processing already carried out lawfully before withdrawal.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, improve performance and support security. Please refer to our Cookie Policy for more information.
7. Payment Information
Payments may be processed through third-party payment or financial service providers. Where payment processing is handled by a third party, payment information may be collected and processed in accordance with that provider’s applicable privacy and security practices. We do not intend to collect or retain complete payment card details unless specifically necessary and lawfully permitted.
8. Sharing of Personal Information
We may share personal information where reasonably necessary to provide our services or meet legal obligations. This may include technology providers, payment processors, delivery providers, hosting providers, customer-support providers and professional advisers. We may also disclose information where required by law or necessary to protect our rights, customers, website or business.
9. International Data Transfers
Some third-party service providers may process information outside Nigeria. Where personal information is transferred internationally, we will seek to do so in accordance with applicable data protection requirements and appropriate safeguards.
10. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, maintaining records, resolving disputes, preventing fraud and complying with legal or regulatory obligations.
12. Your Privacy Rights
Subject to applicable law and relevant limitations, you may have rights relating to your personal information, including requesting access, correction, deletion, restriction or other lawful action concerning your information. You may also have rights relating to consent and certain marketing communications. To exercise an applicable privacy right, contact us using the details below. We may need to verify your identity before responding.
13. Marketing Communications
Where permitted, we may send information about products, services or promotions that may be relevant to you. You may opt out of marketing communications by using available unsubscribe mechanisms or contacting us. Transactional and service-related communications may still be sent where necessary.
14. Children’s Privacy
Our website is not intended to knowingly collect personal information from children in circumstances where parental or guardian consent is required. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, software products, services or platforms. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of third-party services before providing them with personal information.
16. Data Protection and Applicable Law
We seek to handle personal information in accordance with the Nigeria Data Protection Act 2023 and other applicable Nigerian data protection and privacy requirements, as relevant to our activities. Nothing in this Privacy Policy is intended to remove or limit any privacy or data protection right that cannot lawfully be excluded.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements. The updated version will be published on our website with its effective or updated date.
18. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:
SILVERPOODLES
3, REMI SENAIKE CLOSE, LAGOS, LAGOS STATE, NIGERIA
Website: http://www.poodlesilver.com
Email: [email protected]
Phone: +234 701 313 9439