1. Introduction
This Shipping & Delivery Policy explains how SILVERPOODLES handles the processing and delivery of orders placed through our website. Because we operate as a computer software store, delivery arrangements may differ depending on whether the product is supplied digitally or in physical form.
By placing an order through our website, you agree to the delivery terms applicable to the product you purchase.
2. Digital Software Products
Where a software product is supplied digitally, delivery may be made electronically through the delivery method specified for that product or communicated after purchase.
Customers should provide accurate contact and email information where required for delivery or access. Digital delivery may depend on successful payment confirmation, product availability, activation requirements and any applicable third-party software or licensing process.
SILVERPOODLES does not guarantee that every digital product will be delivered through the same method or within the same timeframe. Product-specific delivery information will apply where provided.
3. Physical Products
Where an order includes a physical product, delivery will be arranged to the delivery address supplied by the customer. Physical products may be delivered directly or through a third-party logistics or courier provider.
Delivery availability, charges and estimated delivery periods may vary according to the product, destination and logistics arrangements.
4. Order Processing
Orders are processed after applicable order and payment requirements have been satisfied. Processing time may vary depending on product availability, order verification and other circumstances affecting fulfilment.
If additional information is required to process an order, SILVERPOODLES may contact the customer using the details provided during checkout.
5. Delivery Areas
Delivery availability depends on the product and destination. Where physical delivery is offered, available delivery locations will be indicated during the ordering process or communicated to the customer.
Customers may contact us before placing an order if they need to confirm whether delivery is available to a particular location.
6. Delivery Times
Any delivery timeframe displayed or communicated by SILVERPOODLES is an estimate unless expressly stated otherwise. Delivery periods may be affected by product availability, payment confirmation, weekends or public holidays, courier operations, weather, traffic, security conditions and other circumstances beyond our reasonable control.
For digital products, access or delivery timing may also depend on activation, licensing or third-party systems.
7. Delivery Address
Customers are responsible for providing complete and accurate delivery information. SILVERPOODLES will not be responsible for delays or failed delivery caused by an incorrect, incomplete or inaccessible delivery address supplied by the customer.
If you identify an error in your delivery information, contact us as soon as possible. We will consider whether the order can still be amended before dispatch or fulfilment.
8. Delivery Charges
Delivery charges, where applicable, may depend on the delivery location, product type, order size and logistics arrangements. Any applicable delivery charge will be communicated or displayed during the ordering process where practicable.
Customers are responsible for applicable delivery charges unless the website or a specific offer states otherwise.
9. Third-Party Delivery Services
SILVERPOODLES may use independent courier, logistics or other delivery providers to fulfil physical orders. Once an order has been handed to a third-party delivery provider, delivery may also be subject to that provider’s operating procedures and terms.
We will reasonably assist customers with delivery-related enquiries, but delivery dates provided by third-party providers may be estimates rather than guarantees.
10. Delayed or Failed Delivery
Delivery may occasionally be delayed or unsuccessful because of circumstances including incorrect addresses, inability to contact the recipient, restricted access, courier delays, adverse conditions, public holidays, security concerns or other events outside our reasonable control.
Where we become aware of a material delivery problem, we may contact the customer to arrange an appropriate next step, which may include re-delivery, collection or another reasonable solution, subject to the circumstances of the order.
11. Damaged, Incorrect or Missing Physical Products
Customers should inspect physical products as soon as reasonably possible after delivery. If an item appears damaged, incorrect or missing, contact SILVERPOODLES promptly and provide the order details and any relevant information or photographs that may help us investigate.
Where an issue is confirmed, the available remedy will be handled in accordance with our Returns & Refunds Policy and applicable consumer rights.
12. Digital Delivery Issues
If you have completed an order for a digital software product but have not received the expected delivery information or are unable to access the product, contact us using the details below.
We may request order information and relevant screenshots or error messages to help identify the issue. Where the problem is attributable to the order or delivery process, we will take reasonable steps to assist with resolution.
13. International Delivery
International delivery is not necessarily available for every product or destination. Where international delivery is offered, additional charges, customs requirements, taxes, import restrictions or other local requirements may apply.
The customer is responsible for complying with applicable laws and requirements in the destination country unless otherwise stated.
14. Order Changes and Cancellations
Requests to change or cancel an order should be made as soon as possible. A change or cancellation may not be possible once an order has been processed, dispatched, fulfilled or digitally delivered or activated.
Any approved cancellation, return or refund will be handled in accordance with our Returns & Refunds Policy and applicable law.
15. Contact Us
For questions about shipping or delivery, please contact:
SILVERPOODLES
3, REMI SENAIKE CLOSE, LAGOS, LAGOS STATE, NIGERIA
Email: [email protected]
Phone: +234 701 313 9439
Website: http://www.poodlesilver.com
16. Changes to This Policy
SILVERPOODLES may update this Shipping & Delivery Policy from time to time to reflect changes in our operations, products, delivery arrangements or legal requirements. The latest version will be published on our website with its effective or updated date.